Frequently Asked Questions
Additional fees
Will you charge any additional fees?
Please note that our driver will wait a maximum of 30 minutes from pick up time, otherwise customer will pay additional fee. Waiting fee: - economy: 20 EUR per hour - standard: 25 EUR per hour - exclusive: 30 EUR per hour -extra large van: 35 EUR per hour Cleaning fee 200 EUR Cleaning is billed in case of: -Spilled liquids (excluding provided water) -Bodily liquids and waste (urine, vomits, feces etc,...) -Animal furr/fuzz/hairs Seatbelts in the car Seatbelts are mandatory all around Europe, drivers and company are not responsible for any injuries caused by not using them. In case of police stop are also fully responsible for payment of ticket issued them for not using seatbelts.
Booking
How much in advance do I need to book my taxi?
It is better to book the taxi as soon as possible. The prices may increase closer to the departure date.
What is the difference between Shared and Private transfers?
A shared transfer or shuttle service is when individual travellers or small groups traveling on similar routes and times join together in one vehicle to save money. You still travel in the same comfortable vehicles and enjoy the same great service but you only pay for the seat(s) you sit on. A private transfer is a taxi or other vehicle reserved exclusively for you or your group.
I booked Shuttle service. Will the price change if no one else joins me in the vehicle?
The price will stay the same even if you are the only passenger in the vehicle.
Can I cancel the booking?
You can cancel your booking by logging in to your account or in the section Manage booking. You can also contact our call centre +420606488338 or by email. Your reservation number will be required for this process.
What is the cancellation policy?
If you cancel the trip up to 24 hours before your departure time, it's free of charge. Otherwise we will charge 100% cancellation fee.
How can I be sure that my booking was accepted?
Once the booking is confirmed you will receive an email confirmation. You can also check the status of your booking online on our website in the section MY BOOKING.
Do I have to print a copy of my booking confirmation?
You do not need to print your confirmation.
Why do prices change from one day to another?
We use dynamic pricing, we change prices on our website depending on the day of the week, departure time and number of days you book before the transfer.
Can I change my reservation?
You can modify your booking by logging in to your account or in the section Manage booking. You can also contact our call centre +420606488338 or by email. Your reservation number will be required for this process. An extra charge may occur for the modification.
What types of vehicles do you use for taxi service?
Economy Car: Skoda Octavia 3, Skoda Superb 2, Volkswagen Passat B7, Toyota Corolla, etc. (2015+), Standard Car: Skoda Superb 3, Volkswagen Passat B8 (2017+) Exclusive Car: Mercedes-Benz E Class, Audi A6, BMW 5 (2018+) Economy Van: Toyota Proace, Renault Trafic, Fiat Talento, Peugeot Traveller, Citroen Spacetourer, etc. (2015+) Standard Van: Mercedes-Benz Vito, Volkswagen Transporter / Caravelle / Multivan (2017+) Exclusive Van: Mercedes-Benz V Class (2018+) Minibus: Mercedes-Benz Sprinter (2018+)
Do you have a fixed price policy?
All our transfers have fixed price quotes available in advance, which cover all taxes and fees.
Can the price change after I make a booking?
After you complete a booking, the price cannot change anymore, except you make some changes in the booking.
Do I pay less for a child?
Prices for adults and children are the same.
I did not get any confirmation. What shoud I do?
First please check your trash/spam folder in your email box. If you have not received any confirmation from us please contact our call centre +420606488338 or send us an email.
Luggage
How much luggage I can carry?
Each car has its own limit. We are not allowed to carry luggage in the cabin. Economy car - 3 Economy van - 7 Standard car - 3 Standard Van - 8 Comfort car - 2 Comfort Van - 10 Extra Large Van - 14 For calculation of luggage we consider 2 carry on suitcases as one check-in
Payment
What method of payment do you accept?
You can pay online at the end of the booking process, on specific routes you can also pay in cash or by card directly to the driver. Available payments methods Cash to the driver: We accept EUR, USD, Czech Currency Secure Online Payment: Payment is provided by our bank. We accept VISA or MASTERCARD For bookings made less than 24 hours before your desired pickup time, a deposit payment of at least 50% is required, which can be made via our online payment system. This policy helps us guarantee availability and maintain the quality of our service for all customers.
Can I get an invoice?
You can find your invoice after payment by logging in to your account or in the section Manage booking.
Do I have to tip the driver?
It is customary to give a tip if you feel the service has warranted this. However, this is entirely at your discretion.
Pickup
What happens if I miss my flight or my flight is cancelled?
You must inform us of the next flight departure and its arrival time by the phone or email. If you fail to do so, it will be regarded as a NO-SHOW.
Where can you pick me up?
We can pick you up at any address, hotel or airport.
Where do I meet the driver at the airport/station?
The solid details about meeting the driver at the airport or Railway Station are provided in your booking confirmation. In most cases, the driver will wait for you in the arrivals terminal. The driver will be holding a card with the name of the lead passenger which was provided during the booking process.
Where will you wait for me at my hotel or apartment or home?
If you are going from a hotel, please wait at reception (lobby). If being collected from an apartment or your home, please wait outside by your main door. The driver will look for you there. In other cases, during the booking process, please provide us with the full address including precise details (plaza, street, postcode etc.) of where you want to be collected.
What happens if my flight is delayed or lands earlier?
The driver monitors the flight and wait for you in the arrival hall holding a sign with your name. If your flight is delayed or land earlier there is no extra charge.
Can you pick me up also at night or early in the morning?
Yes we can. The pick up time is only up to you. Please make sure that you put the correct time while making the reservation.
Can I be sure that the driver will meet me?
Yes you can. In case the driver is not able to find you please call him directly or contact our office. You will receive the name and phone number of the driver usually one day before the transfer by email and text message.
How long will the driver wait for me if I have my luggage lost?
You should inform us as soon as possible by using the phone and that you have arrived at the airport. The driver will wait up to a maximum of 1 hour after the flight arrival time. If it is a Transfer from a railway station, the waiting time is 30 minutes after the arrival time of the train.
What if I can't find my driver?
In this case please try to contact the driver on his mobile phone. You can also contact our office.
Pricing
Are your prices quoted per person or per vehicle?
Shuttle service (Shared Transfer) is quoted per person. Private Taxi or car is quoted per vehicle.
How can I calculate the price for my transfer?
For the calculation please use our online for on the website or contact us and our agents. The will calculate the price for you.
Ride
Can I make stop on the way to go sightseeing?
Yes it is possible. Short stops along the way (eg. restroom, drink, stretch a legs) that do not exceed 30 minutes are free of charge. If you would like to make any stop or visit any place on the journey please contact us or mention this in the reservation and we will calculate possible extra charges.
Will my driver take me to the hotel?
Yes, all our transfers are door-to-door (hotel-to-hotel).
I am disabled. Can I travel with a wheelchair?
A wheelchair can be transported free of charge if notified to us in advance when making your reservation.
How much luggage can I take with me?
Each passenger has an allowance of 1 big suitcase. We do not charge extra luggage if notified to us in advance when making your reservation.
How does the WiFi connection work?
All our cars are equipped with a fast WiFi connection. A mobile data signal (3G/LTE) is received by the onboard WiFi Router. If Wi-Fi is unavailable or you are unable to use the WiFi for any reason, you must be aware that there is no refund available. Free WiFi is offered as a complimentary benefit.
Does the driver speak English?
All our drivers speak English
Do you provide child-seats?
Child seat is provided free of charge. A child's age must be notified in advance when you make your reservation.